Cancellation policy
There is no fundamental right of withdrawal for distance selling transactions as there is for private end consumers in business-to-business (B2B) transactions.
We expressly point out on our website that only entrepreneurs have access to our offers, and that sales to private individuals are generally excluded.
We are therefore not obliged to include any costs arising from the return of goods by our customers in our sales price calculation.
Furthermore, we are not obliged to take back goods that can no longer be returned to our warehouse as new or whose condition has deteriorated due to transportation or use. Nevertheless, we generally take back items that our customers no longer need or that were simply ordered incorrectly, for example, within a certain time frame and issue you with a credit note.
Should it happen that you wish to return goods, please contact us briefly.
Custom-made products, EPDM inserts, tools, technical sprays, chemical products and sale items are expressly excluded from returns. Furthermore, goods that have already been used or can no longer be returned to our warehouse as new and goods without original packaging. As described under point 6 in our General Terms and Conditions, the costs and transportation risk of the return shipment must remain with the sender of the goods.
Furthermore, we generally have to deduct 10% of the restocking costs from the credit note. In addition, any freight costs incurred for free delivery of the order to the customer.
In any case, we ask you to contact our service team before returning any goods and under no circumstances to return items without prior agreement, unstamped or insufficiently packaged goods. This will save you and us unnecessary stress. As a rule, a mutually acceptable solution can be found. Translated with www.DeepL.com/Translator (free version)